OMB Chief Performance Office Jeff Zients testified today before the Senate Budget Committee’s new Task Force on Government Performance. He laid out a set of five key principles OMB will follow in developing a governmentwide performance management system.
He prefaced his remarks noting: “The test of a performance management system is whether it is used. . . the current approach fails this test. Congress doesn’t use it. Agencies don’t use it. And it doesn’t produce meaningful information for the public. There’s too much emphasis on process and not enough on outcomes.”
He went on to say: “This must change. Federal managers and employees at all levels must use performance goals and measures to set priorities, monitor progress, and diagnose problems.” He said that OMB wanted to build on lessons best practices from states, localities, other countries, and federal agencies. He wants to use the best of what works to create a new performance management system based on the following five principles:
- Senior leader ownership of performance management process. Secretaries and Deputies will be charged with the setting of agency goals and will be responsible for performance against those goals
- Cascading goals and measurements. A clear line must link agency strategic goals and measures to unit-level, program-level, and ultimately individual targets.
- Outcome-oriented, cross-agency goals and measurements. Current goals and measures connect agencies to their missions, but broad government outcomes often require contributions from multiple actors across different agencies as well as outside the government. Goals and measures must support coordination across these boundaries, with a clear sense as to who the “goal owner” is and what various organizations must contribute.
- Relentless review and accountability. Reviews must be performed at all levels of government on progress, at least quarterly. “Only this kind of relentless review process will result in performance management becoming ingrained into the culture of government.”
- Transparent process. Transparency plays a critical role in engaging the public, Congress, and the overall government workforce. It promotes understanding, innovation, involvement, and accountability.
Zients noted some progress already. Agencies have developed three to eight “ambitious, outcome-oriented high priority goals which they intend to achieve in the next 12 to 24 months” and this list will be released as part of the fiscal year 2011 budget process. He also noted the use of management dashboards, such as the IT Dashboard, and said “We plan similar dashboards for other common government functions, including procurement, financial management, and personnel management.” He also said OMB will look for ways to make agency Performance and Accountability Reports more useful. The Department of the Interior’s report may be a useful model.
He said he looked forward to working with the Senate Budget Committee. He said to the Senate task force, “we believe you have a unique perspective for examining how the government can more effectively achieve broad goals through multiple programs that cut across agency and appropriation boundaries.”
Chairman Mark Warner noted that his task force would be examining two to three policy goals and mapping out the programs, agencies, and committee jurisdictions involved, along with potential broad goals and outcome measures that might be developed.